Travel Information

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01. Confirming a Departure

Our advise:

24 hours before your trip, contact the port office of the ferry company you are travelling with. Contact details for the port offices are provided in the confirmation of your booking. Reconfirm the departure time is the same as indicated on your tickets or your booking confirmation email. Make sure the weather conditions are suitable and that your ferry will depart as scheduled. Also reconfirm if you will be travelling with the ferry indicated in your reservation documents, as the ferry company retains the right to replace it by another in case of an emergency eg mechanical problems.

02. Boarding the ferry

We advise arriving at the port 2 hours in advance for international route departures and 1 hour in advance for domestic route departures. If you arrive too late, you may not be allowed to board. Keep in mind that, especially during high season when a lot of people are travelling and there is heavy traffic on the main roads, the sooner you aim to arrive at the port the better. Ferries today carry between 500-1500 passengers and 50 -120 trucks depending on the route and vessel. Groups are advised to arrive even earlier at the port (3 hours before departure).

03. Loss of ticket

If you lose your ticket, please contact us as soon as possible! If the ticket was lost at the port during the embarkation procedure, contact the port office of the ferry company straight away.

In some cases, a ticket can be re-issued, in other it cannot. It all depends on the ferry company’s policy. If a ticket cannot be re-issued, you will have to purchase a new ticket. If the lost ticket is not found by the end of the year, the ferry company will offer you an open ticket of the same value for a future trip.

04. Travelling with a pet

We should clarify that ferry companies allow cats and dogs on board. To travel with you, your pet must have a valid pet passport.

There are special areas on board the ferry (kennels) where your pet can remain throughout the duration of the trip. Some ferries may also provide a limited number of cabins where you can take your pet with you. In this case an additional surcharge to the cabin cost applies.

05. Access to the garage

Access to the ferry’s garage is not allowed during the trip for safety reasons. Once you park your vehicle in the garage, make sure you take all necessary items (medicine, clothes etc) with you as you will not be allowed to visit your vehicle after the departure.

06. Loss of ID/Passport

Without a valid ID or passport you will not be allowed to travel. Especially now that electronic tickets will be introduced. In this case you will miss your departure but you do not necessarily have to lose the money you paid for your tickets. You can contact the port office to explain the reason you were refunded boarding and make your tickets open to travel at a later date. Refunds are not possible on the day of departure.


From today, August 13, 2020 a new decree by the Italian Minister of Health has come into force providing the following alternative measures which apply to people entering Italy after staying in, or transiting from Croatia, Malta, Greece or Spain in the last 14 days:

a. Obligation to present a certificate showing a negative result of a swab, done within the 72 hours prior to entry in Italy.


b. Obligation to undergo a molecular or antigen test carried out through a swab upon arrival at the Italian airport, port or border place, where possible; or carried out, within 48 hours from entering the Italian territory, at the competent Italian National Public Health clinic. In this latter case, while waiting for the examination test, people are due to wait in fiduciary isolation at their place of residence or dwelling.

All people, regardless of symptoms, entering Italy from the above mentioned countries are due to immediately inform the Prevention Department of the competent Italian National Health office about their arrival. In the event of outbreaks of symptoms of Covid 19, the obligation of immediate information to Italian Health Authority (through the relevant phone number) as well as of self-isolation remain into force.

Moreover, it is also recommended to verify the possible existence of regional decrees that could introduce additional specifications and requirements for entry into the regional territory. For direct access to the websites of the Regions, here.

To download the necessary Declaration Form for entry in Italy from abroad, please click here.