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Passengers Rights

Travelling by ferry to Greece and the Greek islands.

When travelling by ship in the EU and things go wrong, under EU legislation, passengers have a number of rights and ferry companies have certain obligations.

Passenger rights cover a series of issues such as:

Information regarding ferry routes and reservations,

Overbooking

Denied Boarding

Compensation in case of an accident and

Compensation in case of departure cancellations, delays etc

Click here for more information regarding the rights of ferry passengers.

IMPORTANT NOTICE

From today, August 13, 2020 a new decree by the Italian Minister of Health has come into force providing the following alternative measures which apply to people entering Italy after staying in, or transiting from Croatia, Malta, Greece or Spain in the last 14 days:

a. Obligation to present a certificate showing a negative result of a swab, done within the 72 hours prior to entry in Italy.

or

b. Obligation to undergo a molecular or antigen test carried out through a swab upon arrival at the Italian airport, port or border place, where possible; or carried out, within 48 hours from entering the Italian territory, at the competent Italian National Public Health clinic. In this latter case, while waiting for the examination test, people are due to wait in fiduciary isolation at their place of residence or dwelling.

All people, regardless of symptoms, entering Italy from the above mentioned countries are due to immediately inform the Prevention Department of the competent Italian National Health office about their arrival. In the event of outbreaks of symptoms of Covid 19, the obligation of immediate information to Italian Health Authority (through the relevant phone number) as well as of self-isolation remain into force.

Moreover, it is also recommended to verify the possible existence of regional decrees that could introduce additional specifications and requirements for entry into the regional territory. For direct access to the websites of the Regions, here.

To download the necessary Declaration Form for entry in Italy from abroad, please click here.