Changes & Cancellations
Please select the question relating to your query.I want to change my reservation
If you made your reservation through our online booking system, please send us an email with the changes you require. If you were assisted with your booking by one of our associates, please send them a direct email for the alteration.
In either case, when contacting us in writing or by phone, please remember to quote your client number, your reservation code or your Bonus per Mile card number.
Please note that there is a changing fee for every change made to a your reservation:
Reservations with total cost |
Greekferries Club – Changing Fee | |
Non-Members | Bonus per Mile members -50% | |
Up to 200 € | 20 € | 10 € |
From 200 € | 30 € | 15 € |
To proceed with the modification of your booking, the above changing fee has to be accepted.
I want to cancel my ticket
Cancellations and refunds are subject to the cancellation policy of the ferry company you chose to travel with. In general, the closer to the departure date you cancel, the smaller your refund will be.
If you wish to proceed with a cancellation, please inform us as soon as possible. You can send your request for cancellation to our main email or directly to the associate that assisted you with your reservation. In either case, please remember to quote your client number, your reservation code or your Bonus per Mile card number.
From the refundable amount, Greekferries Club SA withholds a 10% cancellation fee.
Please note that service fees and delivery fees are not refundable.
All refunds are made based on the payment method you had selected. If you paid by credit card, the refund will be made to your card. If you paid by bank transfer, you will be asked to provide your account’s IBAN & BIC for the refund.
Aegean Flying Dolphins Cancellation Policy
Cancellations:
Aegean Speed Lines Cancellation Policy
Passengers canceling their reservations are liable to the cancellations fees as follows:
- Tickets can be made OPEN until 1 hour before the departure and are valid for one year from the original day of issue.
- Economy Discount tickets cannot be cancelled or refunded.
Aegeon Pelagos Cancellation Policy
Depending on the time of cancellation before the departure the ticket price is refunded as follows:
HIGH SEASON: 18/12/2020-07/01/2021, 12/03/2021-15/03/2021, 23/04/2021-10/05/2021, 14/06/2021-12/09/2021
LOW SEASON: (all other dates)
Open date tickets are valid for one year from the original issue date. In order for the refund to be made the canceled tickets must be returned to the agency.
ANE Kalymnou Cancellation Policy
Anek-Superfast Cancellation Policy
Reservations including the 20% Early Booking discount may be changed maintaining the discount or cancelled without fees until 15th of March. After this date, the booking cannot be cancelled. However, it is permitted to change the date of travel, the connection, as well as to convert to open, by paying the price difference towards the standard price. Any applicable fees by Greekferries Club are independent.
Adriatic Lines
Domestic Routes (Piraeus-Chania or Heraklion)
HIGH SEASON: (18/12/20-06/01/21, 12/03/21, 15/03/21, 23/04/21-09/05/21, 18/06/21, 21/06/21, 25/06/21-05/09/21)
LOW SEASON: (All other dates)
OPEN DATE TICKETS: Open date tickets are canceled without charge only when they originally have been issued as open date tickets. When converted to open date, the date when the ticket was made open is taken as the cancellation date and any refund is made with reference to the original travel date.
ANES Cancellation Policy
Αships Cancellation Policy
Cancellation fees apply as follows:
Blue Star Ferries Cancellation Policy
CYCLADES - DODECANESE - N. AEGEAN - SPORADES
HIGH SEASON: 15/04/22-02/05/22 & 09/06/22-25/09/22 (*)
(*) For the period 15/04/22-24/04/22 & from 09/06/22-11/06/22 for all departures from Piraeus, Lavrio, Volos & Kavala & Thessaloniki and for the period 25/04/22-02/05/22 & 13/06/22-14/06/22 for all departures to Piraeus, Lavrio, Volos & Kavala & Thessaloniki , tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date. Τhe above applies to all in between routes as well.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
OPEN DATE TICKETS:
SARONIC ROUTES
HIGH SEASON: 15/04/22-02/05/22 & 09/06/22-25/09/22 (*)
(*) For the period 15/04/22-24/04/22 & from 09/06/22-11/06/22 & for all departures from Piraeus and for the period 25/04/22-02/05/22 & 13/06/22-14/06/22 for all departures to Piraeus , tickets are cancelled without charge or converted to open date tickets or for another departure date, 7 days prior to departure. Up to 4 days prior to departure , a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date. The above applies to all in between routes as well.
LOW SEASON: All other dates
OPEN DATE TICKETS:
• Open date tickets are cancelled without charge when they have been originally issued as open.
• For tickets that have been converted to open date the cancelation policy of the original tickets applies.
• In case the passenger wants to travel on a date with a higher fare than the fare paid, the price difference needs to be paid.
Dodekanissos Seaways Cancellation Policy
The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.
The passenger may convert a ticket to open date ticket until one hour prior the departure of the vessel (the departure date/time that appears on the ticket). The open date ticket then will be valid for a period of one year from the initial travel date that appears on the ticket.
Fast Ferries Cancellation Policy
Cancellation of tickets and return of fare:
Golden Star Ferries Cancellation Policy
OPEN DATE TICKETS: Open date tickets are canceled without cancellation fees only if they have initially been issued as open date tickets. When converted to open date they are canceled with 50% cancellation fees. Open date tickets are valid for one year from the issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
Grimaldi Lines Cancellation Policy
Cancellations must be notified to the Carrier in writing or by the travel agency that issued the ticket.
The following cancellation fees apply on the total amount of the ticket (passengers, vehicles, pets, other items)*:
Full fare ticket:
* Meals on board and shuttle bus service:
- they are not refundable in case of 100% penalty or no show
- they are 100% refundable in all other cases.
Special fare tickets are not refundable. No refund is granted for missed embarkation due to refusal by authority or due to missing or insufficient personal documentation or vehicle documentation. The tickets, which were made two changes of sailing date, are not refundable. Tickets with special Agreement are refundable if they are Special Fare tickets, otherwise they will be not refunded.
Ionian Group Cancellation Policy
Kefalonian Lines Cancellation Policy
Ticket Cancelation:
Tickets can be converted to Open Date tickets, if requested by the passenger, up to 2 hours prior to departure time. Open Date tickets can be replaced by a new ticket of equal or greater value, by paying the fare difference according to availability. Above mentioned cancelation policy does not apply for the new ticket and any fare difference between the two tickets is non refundable. Discounts that were not included in the original ticket cannot be added to the new one also, a vehicle ticket cannot be replaced by a passenger ticket and v.v. Open Date tickets must be replaced within 1 year of the original issue date.
Levante Ferries Cancellation Policy
Meander Travel Cancellation Policy
Minoan Lines Cancellation Policy
Please note that reservations including the Early Booking Offer may be changed or cancelled without fees until 20 days before the departure. After this date the booking cannot be cancelled, however tickets can be changed or made open, by paying the price difference towards the standard price. Any applicable fees by Greekferries Club are independent.
International Routes
Domestic Routes (Crete & Cyclades islands)
Open Tickets
It is possible to convert tickets to Open date tickets, for a future trip, as long as the request in made as follows:
An open date ticket can be replaced by a new ticket of equal or greater value, by paying the price difference and are subsequent to availability.
The above cancellation conditions do not apply to the newly issued ticket and no refund can be made in the case it is not used.
The newly issued ticket can only include discounts that were included in the original ticket and also a passenger ticket cannot be not replaced by a vehicle ticket or vice versa.
Open tickets are valid (can be replaced with a new ticket) for one year from the original date of departure.
Red Star Ferries Cancellation Policy
Cancellation fees apply as follows:
Sea Speed Ferries - C/F Olympus Cancellation Policy
Low season:
Up to 4 days before the departure:
The tickets which are canceled are getting a full refund, or they can be changed to “open”
Less than 4 days to 4 hours before departure: the tickets can be changed to “OPEN”, while in the case of cancelation, the passengers get only 50% of the total fare as a refund.
Below 4 hours until the departure, the tickets can only be canceled, with a 50% refund.
In case the ship has already departed, the tickets can’t be changed or canceled.
High season: 24/04/2021 – 04/05/2021 & 07/06/2021 – 19/09/2021
14 days before the departing date, the tickets can be canceled with a 100% refund, but they can also get changed to “open”, so they can have a different date, different itinerary, etc.
From 14 days until 12 hours before the departure, the tickets can be changed in terms of date and itinerary, or they are changed to “open”, or either canceled with a 50% refund to the customer.
Below 4 hours until the departure: the tickets cannot be canceled, cannot be changed to “open” tickets, while the date of the itinerary cannot be changed as well.
Open date tickets are canceled without cancellation fees only if they were originally issued as open tickets. Tickets that have been converted to OPEN can be canceled with 50% cancellation fees.
Seamed (European Seaways) Cancellation Policy
Cancellation fees apply as follows:
Sunrise Lines Cancellation Policy
From the day of issuance and up to 7 days before departure: full refund
From 6 to 3 days before departure: 75% refund of ticket value
From 3 days to 12 hours before departure: 50% refund of ticket value
From 12 hours up to the departure time: no refund
Note:
Non-show and open date tickets cannot be cancelled
Ventouris Ferries Cancellation Policy
Zante Ferries Cancellation Policy
For the periods 4/03/22 to 07/03/22, 20/04/22 to 26/04/22, 29/04/22 to 02/05/22, 10/06/22 to 13/06/22 and 04/07/22 to 04/09/22 the following applies:
Tickets can be cancelled up until 5 days before departure. Tickets are cancelled without cancellation fees or are made open or they are transferred to other travel dates.
From 5 days up to 12 hours before departure, tickets can be cancelled with 50% cancellation fees or they can be made open or transferred to another travel date.
For the remaining dates the following applies:
Up to 3 days before departure tickets can be cancelled without cancelation fees, made open or transferred to a different travel date.
From 3 days up to 2 hours before departure tickets can be cancelled with 50% cancellation fees or they can be made open.
For all travel dates:
Once the ship has departed tickets can neither be cancelled nor made open, except for reasons of force majeure when the passenger cannot travel and can provide all necessary documentation.