Travel InformationPlease select the question relating to your query.
24 hours before your trip, contact the port office of the ferry company you are travelling with. Contact details for the port offices are provided in the confirmation of your booking. Reconfirm the departure time is the same as indicated on your tickets or your booking confirmation email. Make sure the weather conditions are suitable and that your ferry will depart as scheduled. Also reconfirm if you will be travelling with the ferry indicated in your reservation documents, as the ferry company retains the right to replace it by another in case of an emergency eg mechanical problems.
We advise arriving at the port 2 hours in advance for international route departures and 1 hour in advance for domestic route departures. If you arrive too late, you may not be allowed to board. Keep in mind that, especially during high season when a lot of people are travelling and there is heavy traffic on the main roads, the sooner you aim to arrive at the port the better. Ferries today carry between 500-1500 passengers and 50 -120 trucks depending on the route and vessel. Groups are advised to arrive even earlier at the port (3 hours before departure).
If you lose your ticket, please contact us as soon as possible! If the ticket was lost at the port during the embarkation procedure, contact the port office of the ferry company straight away.
In some cases, a ticket can be re-issued, in other it cannot. It all depends on the ferry company’s policy. If a ticket cannot be re-issued, you will have to purchase a new ticket. If the lost ticket is not found by the end of the year, the ferry company will offer you an open ticket of the same value for a future trip.
We should clarify that ferry companies allow cats and dogs on board. To travel with you, your pet must have a valid pet passport.
There are special areas on board the ferry (kennels) where your pet can remain throughout the duration of the trip. Some ferries may also provide a limited number of cabins where you can take your pet with you. In this case an additional surcharge to the cabin cost applies.
Access to the ferry’s garage is not allowed during the trip for safety reasons. Once you park your vehicle in the garage, make sure you take all necessary items (medicine, clothes etc) with you as you will not be allowed to visit your vehicle after the departure.
Without a valid ID or passport you will not be allowed to travel. Especially now that electronic tickets will be introduced. In this case you will miss your departure but you do not necessarily have to lose the money you paid for your tickets. You can contact the port office to explain the reason you were refunded boarding and make your tickets open to travel at a later date. Refunds are not possible on the day of departure.