Terms & Conditions

Announcement on Refunds

Published on 13/4/2020 Government Gazette of the Hellenic Republic No 84 A’
ACT LEGISLATIVE CONTENT Article: 65
Refunds from travel cancellations.

For the time period of 25th of February 2020 until the 31st of October 2020 with the exceptions of the current provisions the following are applied:

• Refund claims for the price of ship tickets, as well as tickets of international sailings to passengers who cannot travel due to travel restrictions imposed to transports, or who do not wish to travel due to uncertainty because of the pandemic, or due to cancellation of their scheduled sailings since they are provided by the national or union’s legislation are satisfied with the provision to the holders of a credit note of the same value with the ticket’s fare of the cancelled trip. The credit note is issued by the ship owner, shipping company or the administrator (hereinafter transporter) and has an expiry term of eighteen (18) months from the trip’s date. During this period, the holder of the credit note can use it anytime for any destination of the transporter’s network. Up to the expiry of the credit note, the debt is not overdue. The debt is considered overdue when the credit note has not been used by the end of the 18 months period.
• The sec. a) is applied also in total chartering agreements of professional yachts of l. 4256/20144 (A’92), which are contracted between: (a) the ship owner, natural or legal person including the Maritime Companies of Yachts (N.E.P.A.) of l. 3182/2003 (A’ 22), (b) chartering brokers, shipping agents, travel agencies who are contracted in the chartering agreement according to those defined in sec. b’ of par. 5, article 3 of l. 4256/2014 and the joint ministerial decision no. 3133.1/10229/2016/4.2.2016 (B’ 364) and (c) of charterers, natural or legal persons.
• the provisions of this article include claims emerging due to cancellations of trips or sailings or/and prohibitions for the transfer of passengers to scheduled sailings and international sailings during the period of 25th February 2020 up to the 31st of October 2020.
• The provisions of this article are applied necessarily to agreements where the applicable law agreed between the contracting parties is not only Greek but foreign law as well, provided that the relevant rights are included in the union’s legislation.

Purchase of tickets

The purchase of can be carried through:

• Via the central company’s agency, via all collaborating travel and shipping agencies in Greece or Abroad Via respected International Online Ticket Sales Websites.
• PTA orders can only be edited either at central port agencies or from purser’s office staff.
• Each passenger’s ticket is personal, bears the passenger’s name, is not transferable and is only valid for the class, stretch and date it was issued for.
• Tickets can be changed at any travel agency, irrespective of the agency that issued them, since the travel agent agrees.
• Passengers must secure their place in time, especially during peak seasons.
• Tickets that have been purchased through the company’s site on the internet or through telephone are to be collected at the company’s port agencies on departure ports or sent by courier to the address that the passenger has provide.
• Currency on board is the EURO.

Passenger name list

According to the S.O.LAS. regulation, it is mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant). When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary.

In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket. Online Reservations: the passenger fills in his contact details in the appropriate fields available or chooses the option “I do not want to be informed in the case of any delay or cancellation of the itinerary”. The passenger must also check that the details printed on the ticket are correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.

Fares and Offers

The port taxes, snacks and beverages from the ship’s bar are not included in the price of the ticket.

Information about ticket prices is provided on our official web page.The Company grants the passengers reductions according to its commercial policy occasionally published.

Indicatively:

• Children under the age of 2 travel with the minimum charge of 5 euros
• A 50% discount is offered to children from 2 to 11 years of age.
• Holders of ISIC get a 20% discount on the ticket price.
• For group reservations, offers can be made after special agreement

Please email us: info@greekferries.gr

Boarding and Check in

Passengers must be at the check in point an hour before travelling. If the passenger misses the departure, they are not entitled to any refund. Passengers must present to the authorized personnel of the vessel their ticket, passport, identity card or other valid travel documents.

The company reserves the right to deny embarkation to any individual who, according to the best of company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity.

During embarkation and voyage, authorized person conducts ticket controls. While these checks take place the passengers are obliged to demonstrate both their tickets and the supporting documents concerning a commercial reduction in the case that a reduction ticket has been issued.

Any passenger, who wish to change the destination that is on the ticket, must notify the Financial Officer and pay the difference.

Passengers, who travel to a different destination than the one that appears on the ticket, will be amenable to a fine and other legal procedures.

Any passenger who travels without ticket will be delivered to the Port Authority as a stowaway.

Delay and Cancellation of trip

In the event of prohibition of departure due to bad weather conditions or due to official orders from port authorities, the company claims no responsibility for possible delay or cancelation of the trip. In that case, passengers can modify their tickets or get a refund of the full amount paid for the ticket.

The shipping company reserves the right (with approval of Mercantile Marine Ministry) to replace the ferry a ticket was issued for, with another ferry. The routes are subject to modifications and are published in our website.

Ticket cancellation

The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.

No Refund Is Given and 100% Cancelation will be charged for cancelations occurred from 2 days till the departure time of the scheduled voyage.

In the case that a ticket is cancelled within a period of seven (7) days to three (3) days prior to the vessel’s scheduled date and time of departure, a refund of 50% on the fare is granted.

From fourteen (14) days up to seven (7) days prior to the vessel’s scheduled date and time of departure, a refund of 75% on the fare is granted.

Up to 14 days before departure date: 100% refund on tickets value.

Alternatively, the passenger is given the possibility to convert these tickets into Open Date (Open) in order to use them on a future trip, provided that the request has been made before departure.

After the vessel’s departure tickets cannot be cancelled, cannot be converted to Open Date (Open) and cannot be transferred to another date.

Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only by the travel agent that issued them or by the company’s central port agent.

Safety Regulations

It is strictly forbidden to carry guns, explosive materials or other dangerous substances or materialson board. Smoking on board is prohibited within the Vessel’s interior. For reasons concerning the safety of the Vessel and the passengers as well as the protection of the environment, you are kindly requested not to throw cigarettes which have not been extinguished inside or outside the Vessel or overboard.

Passengers must abide by all safety regulations during embarkation, disembarkation and voyage, meet hygiene rules and conduct themselves in a respectful manner towards fellow passengers and crew. Furthermore, they must abide by every order given by the Master or direction given by members of the crew during the voyage and address the competent members of the crew if a problem arises.

Complaints during the trip should be addressed to the vessel’s Master or Staff Captain. Upon arrival complaints may be addressed to the shipping company.

Passengers with special needs

Our vessels have specially designed cabins with easy access and operation to accommodate passengers with special needs.

Luggage

Passengers are entitled to carry free of charge luggage up to 40 kg and 0.5 m3. During the voyage, luggage remains in the garage into specially designed areas.

However, because it is prohibited to access the garage of the Vessel while travelling, passengers must take with them any personal belongings they might need during the voyage. Money, securities and other valuable objects can behanded to the Vessel’s Purser’s Office for safe keeping.

The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping. In case of loss of personal belongings, passengers can address the Company.

Pets

The animal’s presence in interior common areas of the ship (cabins, bars, etc.) is strictly prohibited.

The Company’s vessels have special exterior areas for pets. Domestic animals must always be accompanied by their owner, they must be tied (with a leash or chain) and they must wear a muzzle if they are outside of their cage.

Passengers traveling with a pet must always have with them a recently updated health booklet and they are responsible for its care, security and hygiene.

Open return ticket

Open return tickets are special fare tickets. As special tickets after departure of the ferry those tickets are non-refundable. However the holders of those tickets can use them for one year after departure.

Important safety information

The IMPORTANT SAFETY INFORMATION bellow is part of our TERMS & CONDITIONS policy:

Both our hydrofoils are certified and classed by INSB (International Naval Survey Bureau) and have been issued Permit To Operate of Dynamically Supported Crafts.The Permit to Operate obliged us to follow the rules and regulations of DSC-Code Code of Safety for Dynamically supported craft – Res. A.373(X) (MSC.186(79)).

Our Captains during the voyage from Fethiye and Rhodes as well as during the voyage from Rhodes to Fethiye are following the Instructions given by our CLASS and Flag Administration and Follow the Operational Limitations given by the Operational manual Of our Hydrofoils and the Permit To Operate.

Thus whenever the weather condition create significant wave height which do not permit the vessel to voyage on foil born position then for the safety of the passengers Captain immediately has to voyage under conventional speed till wave permits the return of the vessel’s voyage on foil-born position.

Delay of arrival of the hydrofoils to their destination caused by the performance of the vessel due to the above position does not entitled the passenger to any refund as it is for safety reason and unexpected weather during voyage further following instructions as per our Operational Manual approved by our Class & Flag Administration.

Pregnancy

During pregnancy women are allowed to board up to the end of the 26th week. They are also required to provide a medical certificate confirming that they are fit to travel.

The carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if it is not satisfied that the passenger will be safe during the journey.