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FERRY BOOKING AGENT
Each of our customers is assigned a personal Ferry Booking Agent who speaks their language and replies within 3 working hours. Your agent is available to you before, during and after your trip.
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Being fully acquainted with the Terms & Conditions of the ferry company you are traveling with is highly advised. Below you will find the official terms that govern your booking and trip with Sky Marine Ferries.If you need further clarifications, please do not hesitate to contact your personal Ferry Booking Expert for assistance.
EU rules on ship passenger rights usually apply when you travel on most ferries and cruise ships by sea or on inland waterways (rivers, lakes or canals) and if you:
These rules do not apply to:
BUYER confirms the truthfulness of the information which provided and acknowledges all arrangements indicated in this passenger carriage contract.
PTA orders can only be edited either at central port agencies or from purser's office staff.
Each passenger's ticket is personal, bears the passenger's name, is not transferable and is only valid for the class, stretch and date it was issued for.
Tickets can be changed at any travel agency, irrespective of the agency that issued them, since the travel agent agrees.
Passengers must secure their place in time, especially during peak seasons.Currency on board is the EURO.
According to the S.O.LAS. regulation, it is mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant). When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary.
In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket. The passenger must also check that the details printed on the ticketare correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.
The port taxes, snacks and beverages from the ship's bar are not included in the price of the ticket.
Information about ticket prices is provided on the official web page. The Company grants the passengers reductions according to its commercial policy occasionally published.
Indicatively:
All passengers should have a valid passport, identity card or other travel documents. Sky Marine is not responsible in case the authorities prevent a passenger from continuing his/her trip.
If the passenger misses the departure, they are not entitled to any refund, however as we are a Passenger Friendly Ferry Operator we offer the opportunity to the passenger to change the departure date of his missed ticket (once).
Passengers must present to the authorized personnel of the vessel their boarding pass, passport, identity card or other valid travel documents. The company reserves the right to deny embarkation to any individual who, according to the best of company's knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity. During embarkation and voyage, authorized person conducts ticket controls. While these checks take place the passengers are obliged to demonstrate both their tickets or boarding pass and the supporting documents concerning a commercial discount in the case that a discount ticket has been issued.
Any passenger who travels without ticket will be delivered to the Port Authority as a stowaway.
The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.
In case the passenger asks for refund for one leg of Open Return or Same Day Return ticket he is entitled to the refund equal the difference between the value of One Way ticket price and the amount he has paid.
Alternatively, the passenger is given the possibility to convert these tickets into Open Date (Open) in order to use them on a future trip, provided that the request has been made before departure.
After the vessel's departure tickets cannot be cancelled and refunded.
Within 1 hour after the vessel’s departure the ticket can be rescheduled or with a fee of 5 € can be converted to Open Ticket.
Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only by the travel agent that issued them or by the company's central port agent.
Any ticket’s changes will be charged 5€. Cancellation Policy doesn’t apply to the Silver and Gold card Skyclub members.
It is strictly forbidden to carry guns, explosive materials or other dangerous substances or materials on board. Smoking on board is prohibited within the Vessel's interior. For reasons concerning the safety of the Vessel and the passengers as well as the protection of the environment, you are kindly requested not to throw cigarettes which have not been extinguished inside or outside the Vessel or overboard.
Passengers must abide by all safety regulations during embarkation, disembarkation and voyage, meet hygiene rules and conduct themselves in a respectful manner towards fellow passengers and crew. Furthermore, they must abide by every order given by the Master or direction given by members of the crew during the voyage and address the competent members of the crew if a problem arises.
Complaints during the trip should be addressed to the vessel's Master or Staff Captain. Upon arrival complaints may be addressed to the shipping company.
Taking under consideration all reviews at Bodrum - Kos and Kos - Bodrum we decided as you have see to reverse our schedules thus we are avoiding all delays as we will be the first departing ferry from any destination and the embarkation will be smooth and fast.
Throughout your journey, we will provide clear and correct information about the service and your passenger rights, including access conditions for people with disabilities or reduced mobility.
Passengers are entitled to carry free of charge luggage up to 40 kg and 0.5 m3. During the voyage, luggage remains in the garage into specially designed areas. However, because it is prohibited to access the garage of the Vessel while travelling, passengers must take with them any personal belongings they might need during the voyage. Money, securities and other valuable objects can be handed to the Vessel's Purser's Office for safe keeping. The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping. In case of loss of personal belongings, passengers can address the Company.
The animal's presence in interior common areas of the ship (cabins, bars, etc.) is strictly prohibited.
The Company's vessels have special exterior areas for pets. Domestic animals must always be accompanied by their owner, they must be tied (with a leash or chain) and they must wear a muzzle if they are outside of their cage. Passengers traveling with a pet must always have with them a recently updated health booklet and they are responsible for its care, security and hygiene.
For any further questions or remarks, passengers can address us at:
Tel: +30 2810 529000 (60 Lines)
Email: info@greekferries.gr
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