Terms & Conditions

COMMITMENT AND RESPONSIBILITY OF THE BUYER

The buyer (passenger) gives the necessary confirmation electronically that he/she has read and is informed about the basic qualities of the passenger transportation ticket subject to this contract, passenger transportation rules, sales price and payment method and all information regarding delivery. The Buyer accepts and undertakes that he/she has read this contract and passenger transportation rules, will comply with all the rules in the contract, and will fulfill all his/her obligations.

The buyer agrees and undertakes that in the event that the buyer does not comply with the rules specified in this contract and does not fulfill its obligations in accordance with the rules specified in the contract, the seller may terminate this contract immediately without any notice, reserving all rights.

All damages arising from the buyer’s failure to comply with this contract belong to the buyer.

Tickets purchased in accordance with this contract are only at the order of the person named on the ticket and can be used personally. The buyer accepts and undertakes that the information he/she enters on the website is correct and that he/she has purchased tickets to be used by the person named on the ticket. If it is determined that the person named on the ticket and the person who wants to receive the service are different, the buyer accepts and undertakes that the seller has no responsibility arising from this contract and may terminate this contract without any notice.

RESERVATION, TICKET AND TRANSPORTATION RULES

Tickets are personal and cannot be transferred to anyone else.

Once the ticket is purchased, the reservation cannot be changed, the ticket cannot be canceled or refunded.

The passenger is obliged to present the credit card used for the purchase to the authorities at check-in (at the port when boarding pass is taken).

Open date tickets are valid for the year of issue.

The passenger agrees to obey the ship’s order and the captain’s instructions.

The passenger must be present at the port at least 1 hour before the departure time of the ship.

The Seller reserves the right to make any changes in the itinerary.

Any disputes related to the transportation shall be resolved in Kusadasi Courts in accordance with the current tariff conditions and Turkish Laws and Legislation.

Due to bad weather and sea conditions, problems beyond the control of the seller, voyages may be stopped, changed or voyage times may be extended. The seller is not responsible for any expenses or inconveniences, including transportation, accommodation and food expenses that may arise from these and similar delays and cancellations beyond the control of the seller.

Women who are over six months pregnant are not allowed to travel on our ships for their own safety.

The seller shall not be liable for any injury or death, damage or loss to vehicles, luggage or personal belongings, unless it is proved by a court of law in Kusadasi that such injury or death was caused by the fault or negligence of the seller. The seller shall not be liable for any injury, death, loss or damage caused by terrorism, riots, civil war, natural disasters, bad sea and weather conditions or malicious acts of third parties.

The carrier cannot be held responsible for lost passenger belongings on board the vessels.

The ticket price is only for transportation between the port of departure and the port of destination. Tickets can only be used for the route indicated on the ticket. The itineraries on the tickets cannot be changed. It does not cover any other service offered unless an additional fee has been charged by the seller.

In case the fare is paid in a currency other than the currency in which it is advertised, the evaluation will be made at the Central Bank Foreign Exchange Sales Rate at the time of purchase of the electronic ticket.

There is no guarantee of a specific seat number on the ship.

Greece does not require a visa from Green and Gray Passport holders.

Regular passport holders must have a Schengen Visa valid for the duration of the cruise.

Turkish Citizens with TRNC entry stamp in their passports cannot travel to Greece with these passports.

It is dangerous and forbidden for passengers to board and disembark the ship until the ramp is fully opened for embarkation and disembarkation and the ship’s crew has given boarding or disembarkation approval and necessary security measures have been taken.

If a passenger behaves on board the ship in such a manner as to endanger the ship or any person or property, or obstructs the ship’s crew in the performance of their duties, or fails to comply with the instructions of the ship’s crew, or causes reasonable objection by other passengers, the seller may take such measures as he deems necessary to prevent the continuation of such behavior, including restraining the passenger.

Passengers must remain seated during take-off and docking maneuvers. Passengers are required to comply with the warnings announced by announcements during navigation. The seller cannot be held responsible for injuries and material damages that may arise from non-compliance with these rules.

The seller shall be liable only in the event of damage to the passenger or baggage due to its own fault. In case of mutual fault of the passenger, the seller’s liability may be reduced or removed subject to the provisions of the legislation.23. The seller shall not be liable for damage to breakable and perishable items, money, jewelry, precious metals, silverware, promissory notes or other commercial valuable papers, passports and other identification documents or specimens in the baggage.

The seller shall not be liable for any illness, injury or disability, including death of a passenger due to or aggravated by any of the aforementioned conditions when a passenger whose age, mental or physical condition creates a danger or risk to him/her.

On your return from Samos, you are required to visit the kiosk/office of our agency (Samos Travel Services) at the Port of Samos to get your boarding passes and check-in procedures. (Tel: +30 2273 300506)

To facilitate your check-in at the ports, please do not forget to print out your online ticket.

Passengers with one-way tickets who are not allowed to enter Greece are obliged to purchase a ticket for their return journey.

Passengers with one-way tickets who are not allowed to enter Turkey must purchase a new ticket for their return journey.

The passenger undertakes and accepts that he/she does not have a TRNC stamp in his/her passport and that he/she will personally pay the fine to be imposed by Greece if he/she attempts to travel with a TRNC stamp in his/her passport and that he/she has been informed about this issue by announcement.

The passenger undertakes and agrees that his/her passport, visa, residence permit or other travel documents do not have any validity period, scope, date, number of entries, length of stay or any other similar element that prevents him/her from entering Greece and that he/she will personally pay the fine to be imposed by Greece in case he/she attempts to travel in case he/she does, and that he/she has been informed about this issue by announcement.

For round-trip tickets for different seasons, the season price of the departure date is applied.

For closed return tickets, the return date cannot be changed.

For open return tickets, there is no availability guarantee for the return date.

For open return tickets, the return date and time must be confirmed with our agencies in Samos during business hours one day before the departure.

REFUSAL AND LIMITATION OF CARRIAGE

The Seller may refuse to carry the Passenger and/or Passenger Baggage for security reasons or at its discretion in the following and similar cases:

• Passenger’s behavior, age or mental or physical condition,
• If it requires special assistance from the seller,
• Causes inconvenience or objections from other passengers or presents any risk or danger to other persons or property,
• If the passenger’s failure to comply with the seller’s instructions makes such a refusal necessary,
• If the passenger refused the security check,
• Passengers arrive at the boarding terminal under the influence of intoxicating substances and/or narcotics, in a state that may affect the safety and comfort of other passengers and the navigation,

Passengers refused carriage will not be refunded the ticket price and will not be compensated in any way by the seller.

ITEMS NOT ACCEPTED AS BAGGAGE

• Firearms and ammunition used for other than hunting and sporting purposes are prohibited to be carried as baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as checked baggage to the extent that they comply with carrier rules. Firearms must be unsecured, unloaded and properly packaged.
• The seller may refuse to carry any object as baggage because of its size, shape, weight and nature.
• The seller may refuse to carry baggage if it is not packed in bags and suitcases or other suitable containers to ensure safe transportation with normal care.
• Passengers are entitled to free baggage.
• At the port of arrival, passengers can pick up their baggage after all baggage has been unloaded from the ship to the dock.
• Prohibited substances such as drugs are strictly prohibited. If it is detected that they are carried, the responsibility belongs entirely to the carrier.

TRANSPORTATION OF ANIMALS

• Animals such as dogs (except dangerous dogs such as American pit bull terrier, American staffordshire terrier, bull terrier, staffordshire bull terrier, Japanese tosa, dogo argentino, doberman, rottweiler, etc.) and cats with valid vaccination and health certificates, entry permits and other documents required by Greece may be accepted for transportation, provided that they are agreed in advance with the seller.
• Acceptance of animal transportation is subject to the passenger assuming full responsibility for the animal. The seller shall not be liable for the death, illness, delay or loss of, or injury to, such animal or for any pecuniary or non-pecuniary costs and damages arising from the refusal to allow the animal to enter or transit through Greece.

TRIP CANCELLATION AND FARE REFUND CONDITIONS

• The seller cannot be requested to change the passenger, date, time and route information of the electronic tickets purchased according to this contract in any way. The buyer hereby accepts and undertakes that he/she will not change the ticket purchased according to this contract in any way after the sales confirmation and will not request a refund.
• The ticket fee is not refunded to the passenger who is not allowed to board the ship by the competent authorities or who cannot travel due to visa procedures.