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YOUR PERSONAL
FERRY BOOKING AGENT
Each of our customers is assigned a personal Ferry Booking Agent who speaks their language and replies within 3 working hours. Your agent is available to you before, during and after your trip.
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Being fully acquainted with the Terms & Conditions of the ferry company you are traveling with is highly advised. Below you will find the official terms that govern your booking and trip with Aegean Speed Lines.If you need further clarifications, please do not hesitate to contact your personal Ferry Booking Expert for assistance.
The boarding ticket is personal, nominal and non transferable and it is valid only for the class and the particular trip it has been issued for.
According to EU Directive 98/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing.
To make that possible, tickets are issued BY NAME and specifically must include:
Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.
Passengers should board on the vessel an hour prior to departure. If passengers miss departure, the ticket value will not be refunded. In case a passenger wishes to cancel his/her ticket prior to the vessel’s departure, he/she is entitled to receive half of the ticket fare.
Children up to 4 years old: it is obligatory to issue a Free of Charge ticket. , whereas children from four (4) years up to ten (10) years of age pay half the price of the ticket.
In case of loss of a ticket, that will not be replaced or refunded. In case of loss of tickets it is necessary to buy new tickets. Subsequently, a claim should be lodged with the company as soon as possible and in any case prior to the voyage date, stating the date, itinerary and serial number of the lost tickets, as well as photocopies of the new tickets.
The ship-owning company has no responsibility for any luggage damage or loss.
The ship-owning company is by no means responsible for any delay of the vessel’s schedule, deviation and inconsistency to the standard route due to bad weather conditions or special orders by the Ministry of Defence or by the Port Authorities for act of God reasons.
Passengers should discipline to the instructions given by the captain or the crew for matters concerning the conservation of order and safety of the vessel.
There is a complaint box available on board the vessel. Any passenger who wishes to make a complaint will be assisted by the crew.
If the trip is cancelled at the company’s fault, the ticket fare will be refunded to the passengers. The ship-owning will have no other obligation.
The ship-owning company retains the right, following the Ministry’s approval, to replace the vessel, for which a particular ticket has been issued.
You may be informed of the standing legislation ruling the Carriage of Passengers and their respective rights by means of the following link here.
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Why book with Greekferries Club
Simple. We are here for you every step of the way.
The Greekferries
Booking Engine
Enter your ferry routes and travel dates and we guide you from there. Find all schedules, availability and prices and book your ferry tickets in three simple steps!
The Best Ferry Ticket Price
We include all the discounts you are entitled to. You don’t have to do any research!
The Secure Payments
Our payment gateway is fully compliant with the PSD2 SCA / EMV 3-D Secure 2.0 directives and guidelines.
The Chat Service
If you encounter any difficulty or simply have a question, use the chat service in our booking engine and we’ll be happy to help!
YOUR Personal
Ferry Booking Expert
Whether you complete your booking online or ask for our assistance, you will be paired with an experienced agent who speaks your language fluently.