Algemene voorwaarden

Rights in the event of delays and cancellations

EU rules on ship passenger rights usually apply when you travel on most ferries and cruise ships by sea or on inland waterways (rivers, lakes or canals) and if you:

• sail from an EU port
• sail to an EU port from a port outside the EU, if the service is operated by an EU transport company
• sail from an EU port on a pleasure/recreational cruise if accommodation is offered together with other facilities, with more than 2 overnight stays on board.

These rules do not apply to:

• ships that can carry up to 12 passengers
• ships that have no more than 3 crew members
• ships that cover a distance of less than 500 metres – one way
• most types of historical ship
• excursions and sightseeing ships – if they do not have accommodation facilities, or if the overnight stay does not exceed 2 nights on board

OUR TERMS AND CONDITIONS OF TRAVEL & CARRIAGE

THE TICKET BUYER (PASSENGER):

BUYER confirms the truthfulness of the information which provided and acknowledges all arrangements indicated in this passenger carriage contract.

PURCHASE OF TICKETS -TRANSFER ORDER RECEIPTS

PTA orders can only be edited either at central port agencies or from purser's office staff.

Each passenger's ticket is personal, bears the passenger's name, is not transferable and is only valid for the class, stretch and date it was issued for.

Tickets can be changed at any travel agency, irrespective of the agency that issued them, since the travel agent agrees.

Passengers must secure their place in time, especially during peak seasons.Currency on board is the EURO.

PASSENGERS NAME LIST

According to the S.O.LAS. regulation, it is mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant). When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary.

In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket. The passenger must also check that the details printed on the ticketare correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.

FARES/SPECIAL OFFERS

The port taxes, snacks and beverages from the ship's bar are not included in the price of the ticket.

Information about ticket prices is provided on the official web page. The Company grants the passengers reductions according to its commercial policy occasionally published.

Indicatively:

• Infants under the age of 1 year old travel free of charge
• Infants from 1 till 4 years old travel with the minimum charge of the port taxes (differs from port to port)
• The children discount is applied and is valid for the children from 5 to 12 years of age.
• Holders of ISIC get a 20% discount on the ticket price.
• Turkish and Greek University card holders get a 20% discount on the ticket price.
• Green Passports holders get a 20% discount on the ticket price.
• For group reservations, offers can be made after special agreement.
• ISIC Card Holders get a 20% discount.
• Greek University Card Holders get a 20% discount + 100 Points at "SkyClub"
• Turkish University Card Holders get a 20% discount + 100 Points at "SkyClub"

BOARDING AND CHECK-IN INFORMATION

All passengers should have a valid passport, identity card or other travel documents. Sky Marine is not responsible in case the authorities prevent a passenger from continuing his/her trip.

• ONLINE CHECK IN will be available 24 Hours Prior to the Departure at https://checkin.skymarineferries.com/. Customer will no longer need to visit our check-in booth and will avoid queues.
• e-Boarding Card will be sent to passenger's email or mobile phone.
• e-Ticket is fully operational.
• Check in at the port will be at a charge.

If the passenger misses the departure, they are not entitled to any refund, however as we are a Passenger Friendly Ferry Operator we offer the opportunity to the passenger to change the departure date of his missed ticket (once).

Passengers must present to the authorized personnel of the vessel their boarding pass, passport, identity card or other valid travel documents. The company reserves the right to deny embarkation to any individual who, according to the best of company's knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity. During embarkation and voyage, authorized person conducts ticket controls. While these checks take place the passengers are obliged to demonstrate both their tickets or boarding pass and the supporting documents concerning a commercial discount in the case that a discount ticket has been issued.

Any passenger who travels without ticket will be delivered to the Port Authority as a stowaway.

Note: IMPORTANT INFORMATION ABOUT CHECK-IN

• 24 Hours prior to the trip the passengers are kindly asked to visit SKY MARINE FERRIES website in order to Check-In Online which is very important to do for Customs and Immigration Reasons.
• The Online Check in is Compulsory and the Presentation of the Boarding Pass at the Port Gate is mandatory.
• Boarding Card can be either electronic or printed.
• Check in can be possible till 1 hour prior to departure.

Note: IMPORTANT INFORMATION ABOUT CHECK-IN

• 24 Hours prior to the trip the passengers are kindly asked to visit SKY MARINE FERRIES website in order to Check-In Online which is very important to do for Customs and Immigration Reasons.
• The Online Check in is Compulsory and the Presentation of the Boarding Pass at the Port Gate is mandatory.
• Boarding Card can be either electronic or printed.
• Check in can be possible till 1 hour prior to departure.

DELAY-CANCELLATION OF TRIP

• In the event of prohibition of departure due to bad weather conditions or due to official orders from port authorities, the company claims no responsibility for possible delay or cancelation of the trip. In that case, passengers can modify their tickets or get a refund of the full amount paid for the ticket.
• The shipping company reserves the right (with approval of Mercantile Marine Ministry) to replace the ferry a ticket was issued for, with another ferry.

TICKETS CANCELLATION/CHANGES

The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.

• No Refund Is Given and 100% Cancelation will be charged for cancelations occurred from 1 day till the departure time of the scheduled voyage.
• Passengers can cancel and get a full refund up to 24 HOURS prior to the departure time / date.
• Passenger can make his ticket open up to 1 hour after departure online.
• Passenger can cancel the ticket within 1 hour after issue (It has been noticed that customers choose wrong schedule / time / company)*
• Ticket can be transferred to another name with € 5 charge:

In case the passenger asks for refund for one leg of Open Return or Same Day Return ticket he is entitled to the refund equal the difference between the value of One Way ticket price and the amount he has paid.

Alternatively, the passenger is given the possibility to convert these tickets into Open Date (Open) in order to use them on a future trip, provided that the request has been made before departure.

After the vessel's departure tickets cannot be cancelled and refunded.

Within 1 hour after the vessel’s departure the ticket can be rescheduled or with a fee of 5 € can be converted to Open Ticket.

Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only by the travel agent that issued them or by the company's central port agent.

Any ticket’s changes will be charged 5€. Cancellation Policy doesn’t apply to the Silver and Gold card Skyclub members.

SAFETY REGULATIONS

It is strictly forbidden to carry guns, explosive materials or other dangerous substances or materials on board. Smoking on board is prohibited within the Vessel's interior. For reasons concerning the safety of the Vessel and the passengers as well as the protection of the environment, you are kindly requested not to throw cigarettes which have not been extinguished inside or outside the Vessel or overboard.

Passengers must abide by all safety regulations during embarkation, disembarkation and voyage, meet hygiene rules and conduct themselves in a respectful manner towards fellow passengers and crew. Furthermore, they must abide by every order given by the Master or direction given by members of the crew during the voyage and address the competent members of the crew if a problem arises.

Complaints during the trip should be addressed to the vessel's Master or Staff Captain. Upon arrival complaints may be addressed to the shipping company.

NEWS & UPDATES

Taking under consideration all reviews at Bodrum - Kos and Kos - Bodrum we decided as you have see to reverse our schedules thus we are avoiding all delays as we will be the first departing ferry from any destination and the embarkation will be smooth and fast.

IMPAIRED PASSENGERS

Throughout your journey, we will provide clear and correct information about the service and your passenger rights, including access conditions for people with disabilities or reduced mobility.

LUGGAGE

Passengers are entitled to carry free of charge luggage up to 40 kg and 0.5 m3. During the voyage, luggage remains in the garage into specially designed areas. However, because it is prohibited to access the garage of the Vessel while travelling, passengers must take with them any personal belongings they might need during the voyage. Money, securities and other valuable objects can be handed to the Vessel's Purser's Office for safe keeping. The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping. In case of loss of personal belongings, passengers can address the Company.

PETS

The animal's presence in interior common areas of the ship (cabins, bars, etc.) is strictly prohibited.

The Company's vessels have special exterior areas for pets. Domestic animals must always be accompanied by their owner, they must be tied (with a leash or chain) and they must wear a muzzle if they are outside of their cage. Passengers traveling with a pet must always have with them a recently updated health booklet and they are responsible for its care, security and hygiene.

For any further questions or remarks, passengers can address us at:

Tel: +30 2810 529000 (60 Lines)

Email: info@greekferries.gr