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IL VOSTRO AGENTE DI
PRENOTAZIONI TRAGHETTI
A ciascuno dei nostri clienti viene assegnato un Agente Prenotazione Traghetti personale che parla la loro lingua e risponde entro 3 ore lavorative. Il vostro agente è a vostra disposizione prima, durante e dopo il vostro viaggio.
Greekferries Club Bonus Per Mile
Raccogliete 'miglia' ogni volta che viaggiate in traghetto, indipendentemente dalla compagnia nautica con la quale viaggiate!
Riscattate le vostre miglia e ottenete sconti e biglietti GRATUITI!
Si consiglia vivamente di conoscere a fondo i termini e le condizioni della compagnia di traghetti con cui si viaggia. Di seguito troverete i termini ufficiali che regolano la prenotazione e il viaggio con Blue Star Ferries. Se avete bisogno di ulteriori chiarimenti, non esitare a contattare il vostro esperto personale di prenotazione traghetti per ricevere assistenza.
Passengers must necessarily comply with the following precautionary measures during the trip:
Based on the above, if the crew members who carry out the control measures during the boarding assess that:
the passenger will be denied boarding the ship and the applicable provisions for the use of tickets at a later date or for their cancellation will apply.
In case (i) valid is what is defined by the National Public Health Organization.
1 The use of a protective mask is mandatory in all indoor public passenger areas. If a passenger does not wear a mask, he will not be allowed to board the vessel. The following individuals are excluded from the obligation to use a mask a) persons for whom the use of a mask is not indicated for proven medical reasons, such as due to respiratory problems and b) children under the age of four (4).
The provisions of Presidential Decree no. 23/1999 "Registration of persons traveling by passenger ships operating to or from Greek ports in accordance with Directive 98/41/EC/1998", are amended, according to PD 102/2019 (A΄ 182).
To make that possible, tickets are issued BY NAME and specifically must include:
Use is only allowed to the holders of numbered seat tickets.
Passengers must:
Drivers are obliged to embark and disembark their vehicle. Vehicles’ passengers must exit the vehicle before embarkation. Vehicles’ priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.All passengers should be able to present their valid travel documents. The company reserves the right not to allow boarding in case of a passenger not having the travel documents required.In case a passenger wishes to disembark prior the ship’s departure, he/she is obliged to inform the vessel’s Purser’s Office and upon leaving the ship to take all of his/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the ship’s garage due to their pre-arranged parking positions.
Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.
Cancellation Fees
A. CANCELLATION FEES: CYCLADES - DODECANESE - NORTH AEGEAN routes
HIGH SEASON: 15/03/24-16/03/24, 18/03/24, 22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
*For the period from 26/04/24-05/05/24 & 20/06/24-22/06/24 for all departures from Piraeus, Lavrio, Volos, Kavala & Thessaloniki and for the period 06/05/24-12/05/24 & 24/06/24-25/06/24 for all departures to Piraeus, Lavrio, Volos, Kavala & Thessaloniki, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure.Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.The same applies to all intermediate routes.
LOW SEASON: All other dates except those mentioned in HIGH SEASON
B. CANCELLATION FEES: SARONIC ISLANDS routes
HIGH SEASON: 15/03/24-16/03/24, 18/03/24, 22/03/24-23/03/24, 25/3/24, 26/04/24-12/05/24 & 01/06/24-29/09/24*
*For the period from 26/04/24-05/05/24 & 20/06/24-22/06/24 for all departures from Piraeus and for the period 06/05/24-12/05/24 & 24/06/24-25/06/24 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 7 days prior to departure.Up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.The same applies to all intermediate routes.
C. CANCELLATION FEES: OPEN DATE TICKETS
Passengers and vehicles can embark without changing their tickets.
The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending availability.
In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company’s port agencies in order to be informed about the new departure time.
When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent info@greekferries.gr.If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket, for exactly the same value, free of charge. The number of the ticket lost, as well as other details, can be traced through the travel agency that the reservation was made and the ticket was issued.
The exact registration of passengers' mobile phone is mandatory, so that they can be contacted in case of itineraries modifications (eg due to bad weather conditions). For passengers outside Greece, the 4-digit dial code of their country must also be indicated.
Purser’s Office staff carries out ticket controls at embarkation and during the journey. Passengers are obliged to show their tickets on demand and proof of discount, if applicable.
Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping.The company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued. The company cannot be held responsible for any loss of money or valuables left in the cabins, the ship's common areas or the vehicles.
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance. For further assistance: Customer Services Dept., tel.: +30 2810 529000, e-mail: info@greekferries.gr.
The transportation of minor passengers, who have reached the age of 15 to 18 years, without being accompanied by a parent or a guardian, is permitted under special request to info@greekferries.gr.
A limited number of Pet cabins are available on board. It is necessary to reserve these cabins in advance. Should these be fully booked, a small number of kennels are also available, except for FLYING DOLPHIN ships, where pets can only be transported in a transport cage for small pets up to 10 kg. For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated pet cabins), bars, restaurants and the ship’s indoor public areas. When walking on the open deck, they are required to wear muzzle, be on a leash and accompanied by a guardian. Special areas for the pets’ daily hygiene are available on board (except for FLYING DOLPHIN ships).
In the framework of the application of the Law 4830/2021 "New framework for the well-being of companion animals – Program "ARGOS" and other provisions", passengers traveling with pets should absolutely complete the "Pet travel declaration questionnaire", which is in force from Friday 23/09/2022 and hand it over to the boarding officer while boarding the ship.In addition, passengers/companions of the companion animal should always carry with them a recently updated health booklet and be responsible for the pets care, safety and hygiene during the trip.
Please download the "Pet travel declaration questionnaire" here.
Unaccompanied pets are not accepted for embarkation.
Passengers, who have lost or found a lost item on board, are kindly requested to contact the ship’s Reception immediately during their journey and most importantly before disembarkation. For any information you may require after disembarkation, please contact our Customer Services Dept., tel.: +30 2810 529000, e-mail: info@greekferries.gr.
For any Customer Service inquiries, comments or suggestions, please call, tel.: +30 2810 529000, e-mail: info@greekferries.gr.
For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket, identity card or any other official documents to the vessel’s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity.Once a passenger has boarded the vessel, he/she is not allowed to disembark prior to departure, unless approved by vessel’s Officers. Passengers who wish to disembark, must take with them all their luggage and/or vehicle (if possible).
Any weapons carried must be declared upon embarkation.
As per the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessels' cabins. Passengers may smoke in the designated areas on the open outer decks.
Rights of passengers travelling by sea in the event of accidents: https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/dikaiwmata-epibatwn-se-periptwsh-atyxhmatos/
Passengers must necessarily comply with the following precautionary measures during the trip:
Based on the above, if the crew members who carry out the control measures during the boarding assess that:
In case (i) valid is what is defined by the National Public Health Organization.
1 The use of a protective mask is mandatory in all indoor public passenger areas. If a passenger does not wear a mask, he will not be allowed to board the vessel. The following individuals are excluded from the obligation to use a mask a) persons for whom the use of a mask is not indicated for proven medical reasons, such as due to respiratory problems and b) children under the age of four (4).
The provisions of Presidential Decree no. 23/1999 "Registration of persons traveling by passenger ships operating to or from Greek ports in accordance with Directive 98/41/EC/1998", are amended, according to PD 102/2019 (A΄ 182).
To make that possible, tickets are issued BY NAME and specifically must include:
Ιn addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.
Use is only allowed to the holders of numbered seat tickets.
Passengers must:
Drivers are obliged to embark and disembark their vehicle. Vehicles' passengers must exit the vehicle before embarkation. Vehicles’ priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.All passengers should be able to present their valid travel documents. The company reserves the right not to allow boarding in case of a passenger not having the travel documents required.In case a passenger wishes to disembark prior the ship’s departure, he/she is obliged to inform the vessel’s Purser’s Office and upon leaving the ship to take all of his/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the ship’s garage due to their pre-arranged parking positions.
Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.
Open date tickets are not valid for boarding, unless a new ticket for a specific date or travel has been issued. Open date tickets are valid for 1 year from the date of issue.If passengers wish to travel during a period in which a higher tariff is in force, then they must pay the difference between the current and the pre-paid open ticket fare.Passengers with open date tickets must reserve their journey well in advance. The Company cannot secure the reservation of the passengers on their desired travel dates or accommodation type.Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, the date the ticket has been converted to open date ticket, is considered as the cancellation date. Any refund will be made according to the initial date of voyage.
HIGH SEASON: 15/12/23-07/01/24, 15/03/24, 18/03/24, 26/04/24-12/05/24 & 20/06/24-08/09/24
LOW SEASON: All the other dates except those mentioned in HIGH SEASON
OPEN DATE TICKETS
Passengers and vehicles can embark without changing their tickets.
The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a new ticket for the next scheduled departure, subject to availability.
In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company’s port agencies in order to be informed about the new departure time.
When a ticket is lost:
Arrival times quoted indicate the time the vessel arrives at the entrance of the port.The Company is not responsible for any delays, changes or cancellation of itineraries which may have been caused due to bad weather conditions, orders coming from the Ministry of Mercantile Marine or from the Port Authorities or due to force majeure.The Company reserves the right, upon approval of the competent Ministry, to reschedule its vessels if necessary, as well as to modify the timetables.All changes are published on the Official Website of the Company and they are also announced to all the collaborating agencies.
Fares include maritime transport and taxes. Catering is not included. The company reserves the right to change the fares.All discounts/offers are not cumulative and only one (the greatest) is granted at a time. Passengers entitled to a discount, should mention it during the reservation and present all justifying documents when issuing the discounted tickets and also when boarding the vessel. After ticket issuance, no fare difference is refunded.For Group, bus or unaccompanied vehicles’ fares, the prices are fixed upon request to the Company.
Luggage should be placed in the designated areas of the vessels as per the crew’s instructions.Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3.Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping.The company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued.The company cannot be held responsible for any loss of money or valuables left in the cabins, the ship's common areas or the vehicles.Any loss should be reported at the ship's Reception Desk or at the Customer Service Department.
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance. For further assistance: Customer Services Dept., tel.: +30 2810 529000, e-mail: info@greekferries.gr.
Pets travel in Pet cabins, which are available for pet carriage or in specially designed kennels on the ship's deck. Due to the limited number of Pet cabins, it is necessary to reserve them in advance.For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated pet cabins), bars, restaurants and the ship’s indoor public areas. When walking on the open deck, they should wear muzzle, be on a leash and accompanied by a guardian.Passengers traveling with a pet should hold updated health documents for their pet and are responsible for the pet’s care, safety, hygiene and are obliged to comply with the regulations concerning animal care on board and they are solely responsible for any possible harm or damage by their animals to any third party.Special areas for the pets’ daily hygiene are available on board.
We inform you that in the framework of the application of the Law 4830/2021 "New framework for the well-being of companion animals – Program "ARGOS" and other provisions", passengers traveling with pets should absolutely complete the "Pet travel declaration questionnaire", which is in force from Friday 23/09/2022 and hand it over to the boarding officer while boarding the ship.
Please download the "Pet travel declaration questionnaire" here.
Unaccompanied pets are not accepted for embarkation.
For any Customer Service inquiries, comments or suggestions, please call, tel.: +30 2810 529000, e-mail: info@greekferries.gr.
Passengers should comply with the instructions of the Master and the crew, regarding the maintenance of order, hygiene and safety on board. Persons refusing to comply with these demands, shall be denied access on board and will be reported to the Port Authorities.The Company and the ship are not responsible for accidents, loss or damage prior to boarding and after disembarkation.Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.
Cabins are characterized and used as 2-bed, 3-bed or 4-bed, depending on the number of passengers occupying it, not on the number of beds.Passengers may use all the public areas of the ships (Bars, Restaurants, Lounges, etc). Sleeping or eating in the lounges or in the corridors is prohibited.Smoking is prohibited, by the Greek Law, in public indoor areas and cabins of the ship.EURO is the official currency on board.Other entitlements-obligations to the passenger are under the Law 3709/FEK.213/14-10-08, as it has been amended by Article 35 of Law 4150/2013 (FEK 102A'/29-04-2013.).
Rights of passengers travelling by sea in the event of accidents: https://www.hcg.gr/el/gia-ton-polith/sas-endiaferei/enhmerwtika-entypa-epibatwn/dikaiwmata-epibatwn-se-periptwsh-atyxhmatos/.
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