Terms & Conditions

Domestic Lines

GENERAL

According to the S.O.L.A.S. Convention, the P.D. 23/99 of the Greek state, the Council Directive 98/41/EC and the Port Authorities’ regulations and instructions, it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name, Sex, Age category (Adult, Child, Infant), Type of vehicle and Plate number (if applicable). Nationality, Date of Birth, Place of Birth, ID/passport number, telephone number and e-mail address also need to be provided.

Passengers requiring special care must notify their travel agent or the Company’s main reservation offices.

Passengers’ contact information: We advise passengers, upon purchasing their tickets, to provide the issuing agency with their telephone number, (preferably their mobile phone number) so that they are informed in case of delay, cancellation or suspension of the itineraries. In case that passengers do not wish to provide any contact information, the Company does not assume any liability since the passengers will not be informed in case of delay, cancellation or suspension of the itineraries.

INSTRUCTIONS FOR OWNERS OF VEHICLES USING ALTERNATIVE FUELS

Piraeus-Milos-Heraklion Line

According to the circular of the Ministry of Maritime Affairs and Insular Policy No.: 2070.0/28541/2024 on: “Additional measures during the carriage of alternative fuel vehicles (AFVs) on board passenger ferries and cargo ferries”, passengers - vehicle owners should inform the carrier of the type of vehicle that is going to travel and in particular whether it is a conventional vehicle or an AFV.

In the case of an AFV, i.e. a) a pure electric or rechargeable hybrid vehicle or b) a vehicle using an alternative fuel such as LPG or natural gas, the driver-owner must comply with the following obligations:

1) For pure electric or rechargeable hybrid vehicles, upon boarding the vessel, the level of charge of the batteries should not exceed 40% upon boarding the vessel.

2) For alternative fuel vehicles, such as LPG or natural gas, when boarding the ship, the tanks should NOT contain more than 50% of the tank capacity.

3) AFVs shall not be embarked on ships if they have a fault in their supply system and their tanks or accumulators, in case they have not been removed. Moreover, no embarkation will be carried out in case of damage with ambiguity as to whether or not their accumulator is damaged.

4) The responsibility for ensuring that the vehicle is not damaged or broken in its supply system, tanks or batteries rests solely with the owners of such vehicles and the shipowners may ensure this in any manner they determine.

5) Passengers - drivers are obliged to inform the crew at once in case of receiving any alarm indication from their vehicle.

6) AFV's passengers - drivers have the obligation to be at the port for loading 1 ½ hours before departure.

Ancona-Igoumenitsa Line

There is no limitation

UNACCOMPANIED VEHICLES (CRETE ROUTES)

For unaccompanied vehicles, no special offers will be applied.

After issuing a passenger and a vehicle ticket under the same reservation, it is not allowed to separate the person from the vehicle. If the system allows the separation, the price of the vehicle will return to full fare pricing and the passenger will lose any package offer applied.

GENERAL INFORMATION

• Fares and timetables listed in this catalogues are based on conditions existing at the time of print.
• Passengers are responsible for complying with all port, health and customs regulations.
• Passengers must comply with the instructions given by the captain or the crew regarding public order and safety on board.
• Passengers must contact the captain or the staff captain should a complaint arises while on board. They may also contact the company or the Port Authorities after the end of the journey.
• The rights and obligations of both the passengers and the Company regarding domestic routes are governed by L.3709/2008 and the Regulation No 1177/2010 of the European Parliament and the Council of 24 November 2010.
• The Company reserves the right to substitute the vessel for which the ticket was issued after approval from the Ministry of Mercantile Marine, when it is required.
• Timetables, fares and travel terms and conditions are subject to changes without prior notice. In case of a substantial increase of fuel prices, the Company reserves the right to change the fares without prior notice.
• Arrival times quoted in timetables indicate the ship’s arrival at the port’s entrance (pilot station).
• The company is not liable for any delay or cancellation resulting from deviation or from not keeping the scheduled route due to bad weather conditions or orders by the Ministry of Mercantile Marine or due to force majeure.
• In case of cancellation of itineraries or suspension of scheduled itineraries, which are not due to event beyond the control of the company, the liability of the company is limited to the refund of the fare to the passenger, in case the Company has informed the passenger (a) one week before the scheduled departure for the domestic lines and (b) fifteen days before the scheduled departure for international lines.
• This contract of carriage is governed by Greek Law. Any claim arising from this contract is subject to the exclusive jurisdiction of the Courts of Heraklion Crete, irrespective of its legal basis. Carriage, whether domestic or international, is subject to the provisions and financial limits of responsibility which are provided by the Regulation (EU) No 392/2009 of the European Parliament and of the Council of the 23 of April 2009, to the extent that the above provisions apply to the carriage of passengers, their luggage and vehicles, as they are in force in Greece.
• Passengers are required prior to their trip to always consult their travel agencies, the Company’s Central agencies, Port Agencies or the official website (www.minoan.gr) to be informed for any schedule changes or deviations from the published itineraries.

PETS

REGISTRATION AND ISSUANCE OF ELECTRONIC TICKETS FOR ACCOMPANYING PETS

According to Law 4830/2021, it is mandatory to record the details of pets traveling by ships in the system of booking and issuing ferry tickets of each company. Passengers (owners/companions), at the same time as issuing their own tickets, must take care of the on time issuance of the electronic tickets of the pets they will accompany on the trip.

MINOAN LINES, loyal to the long-standing support of passengers and respecting the special bond with pets, already implements and will continue to offer the issuance of zero-value tickets to all pets.

The electronic ticket for pets will be issued upon presentation of the necessary documents, defined by legislation, for their transport (certificates of good health and vaccination of the animal).

In the event that the passenger (owner / companion) has not issued the electronic ticket for the accompanying companion animal in time, he will be able to do so through the port offices of the company, under the following more special conditions and notes for large animals*, by showing his ticket and the documents prescribed by the legislation for the transport of pets (certificates of good health and vaccination of the animal).

Please note that the issuance of electronic tickets for accompanying pets is mandatory for both small (under 10 kg) and large (over 10 kg) animals.

*Especially for the issuance of electronic tickets, with regard to large pets (i.e. over 10 kg), the following also apply:

The numerical carrying capacity of the obliged ships for large animals, per voyage / itinerary, is determined based on the number of available cages and pet cabins. In the event that the prescribed number of available cages (kennels) or pet cabins has been exhausted, it will not be possible to issue electronic tickets for large pets and consequently they will not be allowed to board the ship. The passenger (owner / companion), who will no longer wish to travel for this reason will not be entitled to a refund of the value of his ticket but will be able to either convert his personal ticket into an open one or cancel it according to the commercial policy the company's.

For the best possible service to passengers and to avoid problems, it is recommended to issue tickets for passengers and pets at the same time.

INSTRUCTIONS FOR THE TRANSPORTATION OF PETS

1) Pets that are not in a carrier must be leashed/chained and muzzled. They can only stay in the specially designed passenger cabins (pet cabins) or in the specially designed areas (pet kennels) on the deck of the ship. They are not allowed to stay in the internal common areas, nor in or near places of health interest (bars, restaurants, etc.), except for their passage through stairs or corridors during their transport to and from the above specially designed areas.

2) Small pets (<10 kg) transported in a transport cage can remain in the specially designed passenger cabins (pet cabins) or in the specially designed areas (cages) on the ship's deck (pet kennels). They are still allowed to stay in public areas (e.g. outdoor areas, airline lounges, lounges) as long as they do not create a nuisance. They are not allowed to stay in or near places of health interest (bars, restaurants, etc.).

3) Assistance dogs (eg guides for the blind), provided they are on a leash, can travel without a carrier and without a muzzle, regardless of their size. Assistance dogs can accompany their owner in the passenger accommodation areas if they have relevant certificates.

4) The owners of pets must take care of their food and hygiene, and are responsible for bodily injuries or property damage caused by them.

CREDIT CARDS

• The following credit cards are accepted in the shops, the “self service restaurants” and the “à la carte restaurants” on board: AMERICAN EXPRESS / DINERS / VISA / MASTERCARD / EURO CARD.
• EURO is the official currency on board.

PUBLIC AREAS

• Use of public areas on board is free for all passengers.
• It is prohibited to sleep in the lounge areas, bars and corridors.

LUGGAGE

• Luggage may be left inside the vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage.
• Access to the ship’s garage during the voyage is prohibited.
• The Company shall not be held responsible in case of loss of money or valuables excepting the fact of checking them at the Purser’s office after an agreement for safe keeping.
• The limit of liability for loss or damage to cabin luggage shall be determined by the relevant provisions of Regulation (EU) No 392/2009 of the European Parliament and Council of 23.04.2009.

PASSENGERS WITH REDUCED MOBILITY

Passengers with reduced mobility (here indicated as RMP) are those who are not able to move easily or those who need assistance.

Passengers RMP can book only by sending an email to info@greekferries.gr. The number of RMP cabins is limited, to purchase them in advance is highly recommended.

The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. In case their embarkation is denied, they can choose between refund and an alternative transport solution.

When RMP book or buy a ticket, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company (enclosing a copy of a valid identity document), after buying the ticket and at least 48 hours before the departure to the email address info@greekferries.gr.

For any other assistance, they have to inform the company at least 48h before departure and they need to show up in the agreed meeting point, in advance respect to the published embarkation time.

If a Carrier or a terminal operator, due to its fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by people with disabilities, he must offer a compensation corresponding to such persons the replacement value of the equipment concerned or, where appropriate, the costs of repair.

The Hotel Manager or any other appointed person ensures the assistance to RMP. Once the Hotel Manager has been informed that a RMP is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the RMP on the ship layout diagram and will give a copy of it to the Captain.

The crew personnel in charge of RMP assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized. The ticket office ashore must provide the RMP vehicle with a sticker, which can guarantee parking priority in the dedicated areas.

When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PMR and the easy access to passengers’ areas. Before the arrival, the Hotel Manager must inform the destination port agent about all the RMP needs for disembarkation and assistance ashore. In case of emergency, the person indicated for the purpose in the Master’s List will help the RMP to reach the meeting place and the debarkation areas. Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind passengers.

On board there are equipped cabins available for disabled people, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for the disabled. Aboard the ships there are parking spaces reserved for the disabled, highlighted by identification plates and equipped with facilities for fixing wheelchairs.

SAFETY ON BOARD

Neither the carrier nor the ship are liable for any accident, loss or damage occurring prior to boarding or loading and after disembarkation.

It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.

BOARDING INSTRUCTIONS

According to the Directive 98/41/EC and article 5 of Presidential Decree 23/1999 (Government Gazette A'17), passengers' data will be confirmed during the process of embarkation (check-in) on board. All passengers while boarding the ship, along with their ticket should present their Identity Card, or other official proof of certification element of their identity. In case of denied boarding by the authorized officers of the vessel, consequence of the above, will result the in the loss of the passenger fare.

Passengers and vehicles must report at the port offices for check-in:

• At least one hour (1) before departure for passengers of domestic routes and two (2) hours for passengers of international routes. Otherwise the Company reserves the right to grant the reserved accomodation without any refund to the passenger.
• For vehicles, boarding time and priority list is subject to the local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions.
• Vehicle passengers should exit the vehicle before embarkation.
• Vehicle category and plate number is displayed on the ticket upon passenger’s declaration.

TRAVEL DOCUMENTS

• Passengers must ensure they have all valid documents (ID, passport, declaration or any other required documents) complying with the entry requirements of the country they visit.
• Passengers’ entry to the country of destination may be not permitted in case they do not have the required travel documents.
• The Company shall not be held responsible in case a passenger is denied disembarkation by local authorities due to lack of the necessary documents for entry to the country of destination.

UNDERAGED PASSENGERS

• The identity of minors is verified by showing their identity card or passport.
• For minors under the age of 12 travelling in the domestic line, any other official document and/or relevant identification certificate issued by the Citizens’ Service Centers (KEP) or the Police is accepted.
• The Company does not permit unaccompanied minors who are not 15 or older to travel on their own. They have to be accompanied by an adult.
• For minors at the age of 15 and over (15-18) travelling without an adult companion, a statement of the parent or legal guardian should be submitted to the Company. The statement shall contain their consent to the minor’s transportation and acknowledgement that it is not possible for the minor to be under the supervision of the Captain and/or the officers and/or crew members during the trip, up to disembarkation at the port of destination as well as that the parent or guardian will hold harmless and indemnify the Company and its personnel for any loss, damage or expense resulting from the minor's journey. Related statements are available at the company’s offices (e-mail: info@greekferries.gr) Download here
• Parents or legal guardians of minors bear full responsibility for the acquisition and possession – before minors’ embarkation - of the appropriate, lawful and valid travel documents and all accompanying documents that may be required at the port of destination. Under no circumstances shall the company be liable if the authorities at the port of destination consider the said documents not sufficient.

CHILDREN

• Children under the age of 4 travel free of charge and are not entitled to a berth or a seat. However, a free ticket must be issued for embarkation.
• 50% discount is granted to children 4 - 12 years old for all accommodation categories. Children must always be accompanied by an adult.

CABINS

• Cabins are characterized as a single bed or 2/3/4/5-berth depending on the number of passengers occupying them, not on the number of beds.

FARES / DISCOUNTS

• The tariffs include sea passage and port taxes (domestic & international routes) in selected accommodation arrangements. Meals and beverages are not included.
• The 30% return trip discount is offered exclusively for the return fare of international routes when a round trip fare is booked; it is valid for any port of return. The 20% discount is offered exclusively on the return fares of Domestic Lines , when the return ticket is issued at the same time and is issued from any port where the return is selected. All other discounts are not cumulative and only one of them is granted at a time, when applicable conditions are met.
• Passengers entitled to discounted fares are kindly requested to state it at the time of booking. Once the ticket has been issued, no refunds are allowed for price differences.
• Groups, trucks, buses and unescorted vehicles are subject to special agreements.

TICKET LOSS

In the event of ticket loss, passengers must notify either the issuing Travel Agency or the Company.

RETURN TICKET POLICY

The return discount will only be given if the same passengers travel on departure and return and if the tickets are issued at the same time.

Cancellation of a passenger or vehicle onward ticket will not be allowed, in case there is a valid return ticket with a relevant discount.

CANCELLATIONS / REFUNDS DOMESTIC LINES

The fare of open date tickets or tickets that have not traveled (not show) and the date for which they were issued has passed, as well as tickets that come from a replacement of open tickets, are not refunded.

• From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
• From 13 days up to 7 days before the scheduled departure: 75% refund.
• From 6 days up to 12 hours before the scheduled departure: 50% refund.
• In less than 12 hours of the scheduled departure: the fare is not refunded.

RESERVATIONS

Reservations and bookings can be made through all Central agencies, cooperating travel agencies, the Central reservation offices, the Port offices of the Company as well as the official Minoan Lines website.

The ticket is issued in the passenger’s name and is strictly personal. It is not transferable and is valid only for the specific accommodation and the route it has been issued for. Any change must be reported to the issuing Agent, the Central reservation offices or the Port offices.

Passengers with “open date” tickets should confirm their new reservations well in advance especially during high season. Such tickets are valid for one year after the scheduled departure date, if it is written on the tickets. If no scheduled departure date is mentioned, then they are valid for one year after the issuing date. Any difference in price is paid by the passenger and the ticket should be validated by the issuing agency, the Central reservation office or the Port office.