Terms & Conditions

Each passenger's ticket is personal, bears the passenger's name, is not transferable and is only valid for the class, stretch and date it was issued for.

Passengers must secure their place in time, especially during peak seasons.

Tickets that have been purchased on the internet or through telephone are to be collected at the company's port agencies on departure ports or sent by courier to the address that the passenger has provide.

Currency on board is the EURO.

PASSENGERS NAME LIST

According to the S.O.LAS. regulation, it is mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant), type of vehicle and plate number. When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary. The passenger must also check that the details printed on the ticket are correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.

DELAY-CANCELLATION OF TRIP

In the event of prohibition of departure due to bad weather conditions or due to official orders from port authorities, the company claims no responsibility for possible delay or cancelation of the trip. In that case, passengers can modify their tickets or get a refund of the full amount paid for the ticket.

TICKETS CANCELLATION

After the vessel's departure tickets cannot be cancelled, cannot be converted to Open Date (Open) and cannot be transferred to another date.

Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only by the travel agent that issued them.

LOSS OF TICKETS

In the case of the loss of a ticket or the transfer proof , these cannot be replaced nor refunded. The passenger must buy new ones in order to travel.

SAFETY REGULATIONS

It is strictly forbidden to carry guns, explosive materials or other dangerous substances or materials on board. Smoking on board is prohibited within the Vessel's interior. For reasons concerning the safety of the Vessel and the passengers as well as the protection of the environment, you are kindly requested not to throw cigarettes which have not been extinguished inside or outside the Vessel or overboard.

Passengers must abide by all safety regulations during embarkation, disembarkation and voyage, meet hygiene rules and conduct themselves in a respectful manner towards fellow passengers and crew.

Furthermore, they must abide by every order given by the Master or direction given by members of the crew during the voyage and address the competent members of the crew if a problem arises.

Complaints during the trip should be addressed to the vessel's Master or Staff Captain. Upon arrival complaints may be addressed to the shipping company.

PASSENGERS WITH SPECIAL NEEDS

Our vessels have specially designed cabins with easy access and operation to accommodate passengers with special needs.

LUGGAGE

Passengers are entitled to carry free of charge luggage up to 40 kg and 0.5 m3. During the voyage, luggage remains in the garage into specially designed areas. However, because it is prohibited to access the garage of the Vessel while travelling, passengers must take with them any personal belongings they might need during the voyage. Money, securities and other valuable objects can be handed to the Vessel's Purser's Office for safe keeping. The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping. In case of loss of personal belongings, passengers can address the Company.

PARCELS

Cargo embarkation begins just before the ship's departure. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous material is strictly prohibited. The cost estimation is based on dimensions and weight of the package, number of packages and destination point. The sender is obliged to state his contact data and the contact data of the recipient. If the package contains money, securities and other valuable objects must be handed to the Vessel's boatswain for safe keeping. Sender must inform the Vessel's boatswain in case the package requires cooling or deep freezing, otherwise the company claims no responsibility for possible damage. In case the recipient does not receive the package, then it is returned to the departure port and if the sender wishes to resend it, there is an extra charge. The Vessel and the Company bear no responsibility for theft or loss of money, securities or other valuable objects inside the Vessel, in the case that they have not been entrusted with for safekeeping.

PETS

The animal's presence in interior common areas of the ship (cabins, bars, etc.) is strictly prohibited. The Company's vessels have special exterior areas for pets. Domestic animals must always be accompanied by their owner, they must be tied (with a leash or chain) and they must wear a muzzle if they are outside of their cage. Passengers traveling with a pet must always have with them a recently updated health booklet and they are responsible for its care, security and hygiene.

For any Customer Service inquires, comments or suggestions, please call, tel.: +0030 2810 529000 or send us an e-mail: info@greekferries.gr.