Terms & Conditions

Booking-ticketing

Passenger tickets are nominal (registered), are valid for the route and date issued and cannot be transferred to another person. Reservations and ticketing can be made through the travel agencies associated with the company, via the internet and at the company’s port offices.

For the issuance of the ticket and in order to register passengers travelling on passenger ships which operates from or to Greek ports (Directive 98/ 41/ EC/ 1998 – P.D 23/ 1999 & P.D 102/ 2019 /A 182) it is necessary to register the occupants. The nominal tickets issued must indicate: the passenger’s surname, the passenger’s name in full, date of birth, gender and nationality.

During the booking and issuance of the ticket, passengers are kindly requested to indicate their mobile phone number enabling Company to contact them in case of emergency e.g. detention due to adverse weather conditions

Business or economy tickets are marked with a seat number on the ticket

Disabled people

Disabled persons or persons in need of special care must declare this during booking or ticketing.

Children up to 5 years old

For children up to 5 years old a zero fare ticket is issued.

Ticketing deadline

During the booking, automatically passengers receive an option date and time for the ticketing. After the expiration of this period in case the ticket has not been issued, the reservation is cancelled.

Open date tickets

Open date ticket holders must book in order to travel based on the availability of the itinerary.

Holders of open-date tickets travelling in a seat with a higher fare must pay the fare difference. Holders of open-date tickets travelling in a seat with a lower fare are not entitled to a refund of the difference.

Boarding procedure

Passengers must be at the boarding area of the ship at least half an hour before departure and must hold with them their tickets and all necessary travel documents.

Ticket cancellations

According to the time of cancellation of the ticket, the following apply:

High season travel from 24/05/24 up to 30/09/24

Up to 4 days from the scheduled travel date

• Refund of fare without cancellation fees
• Convert tickets to open date tickets
• Convert tickets to new travel date tickets

Up to 2 hours before departure

• 50% refund of the fare or converted into open date tickets or new travel date tickets
• Return of fare without cancellation fees for proven reasons of force majeure

Less than 2 hours to departure time:

• The fare is non-refundable.
• Tickets are not converted to open date tickets or changed to new travel date tickets.
• Conversion of tickets into open date tickets only for proven reasons of force majeure.
• Convert tickets to new travel date tickets only for proven reasons of force majeure.

After departure

• The fare is non-refundable
• Tickets are not converted to open date tickets
• Tickets are not converted to new travel date tickets

Open date tickets

• Open-date tickets are cancelled without cancellation fees if they were originally issued as open date tickets.
• Tickets that have been converted into open date tickets are subject to the cancellation conditions applicable to the original tickets.

Low travel season until 23/05/24 and from 01/10/24 up to 17/11/24:

Up to 24 hours from scheduled travel date

• Refund of fare without cancellation fees
• Convert tickets into open date tickets
• Convert tickets to new travel date tickets

In the last 24h before departure time:

• 50% refund of the fare or converted into open date tickets or new travel date tickets
• Return of fare without cancellation fees for proven reasons of force majeure.

After departure

• The fare is non-refundable
• Tickets are not converted to open date tickets
• Tickets are not converted to new travel date tickets
• Fare refunds are only made by the agencies that issued the tickets

Duration of open date tickets

Tickets issued as open date tickets as well as tickets converted into open date tickets have a validity period of one year from the date of issue.

Loss of tickets

In case of loss of ticket, the passenger must inform the company in writing & Issues a new ticket to the company’s port offices in place of the lost.

Routes

The company’s itineraries are those that the company has officially announced and are posted on its website and are listed in its advertising brochure.

The company reserves the right to cancel or modify them if necessary.

The arrival times mentioned relate to the time of arrivals in the entrance of the port.

Delay of service for reasons of force majeure

Passengers can board the ship without having to replace their ticket.

Cancellation of service for reasons of force majeure

Aborted tickets must be replaced in order for passengers to travel on another route.

Disabled people

The ship has boarding ramps and seats designed to serve disabled passengers.

Children and Young Passengers

Children up to 15 years old cannot travel without an escort.

Children 15 to 18 years old are allowed to travel unaccompanied provided they bring with them upon boarding the ship in addition to the documents required by all passengers, completed responsible declaration of parent or guardian.

In the absence of the declaration of responsibility, the company will refuse the minor to board the ship.

Passenger control

During boarding and during the journey, check-ins are carried out during check-in, passengers must show their tickets.

In the case of discount tickets, passengers must present the supporting documents corresponding to the commercial discounts on their tickets.

Pets

The ship has special areas for the accommodation of pets.

Pets are not allowed in the enclosed areas of the ship.

Passengers travelling with their pet are solely responsible for the safety, hygiene and care of them.

Luggage

Passengers can carry luggage weighing up to 50 kg or volume equal to one cubic meter.

Special areas on board have been provided for the carriage of baggage.

The luggage of passenger who wish to do so, can be delivered to the crew during boarding, taking a receipt of baggage delivery and will be returned to them at their port of destination.

Items of value can be delivered for safekeeping to the ship’s Purser’s Office.

The company is not responsible for the loss of luggage, valuables or money in the public areas of the ship or in luggage that has not been delivered to the crew.

The transport of flammable and hazardous materials is prohibited.

Smoking

Smoking is prohibited in all enclosed areas of the ship (Law 3730 Ministry of Health)

Passengers wishing to smoke can use specific areas on the open deck.

Travel insurance

Sea voyages are governed by specific laws and regulations.

Passengers must comply with them as well as the instructions of the master and crew.

The company may prohibit passengers who do not comply with them from boarding the ship.

The company may check baggage and items carried by passengers for safety reasons.

Passengers carrying a weapon must declare it when boarding to the relevant officers of the ship.

Passengers may exceptionally disembark after boarding the ship only if they receive permission / approval by the officers of the ship.

Passenger Rights Charter

Passengers can be informed of their rights on the website http://www.hcg.gr/node/5151

Dispute resolution

For any dispute arising from the contract of carriage between the company and the passengers responsible for resolving the Piraeus courts.