Conditions générales d'utilisation

1. Booking

1.1 Booking

By booking through Sea Dreams, the user is transferring personal data such as but not limited to name, address, date of birth, phone number, e-mail address and information about booked services, to us. This data will be stored by us in order to provide our services.

In case Sea Dreams amends any kind of service (e.g. tour / excursion delay, or cancellation) Sea Dreams will try to inform the customer accordingly via e-mail or telephone communication in a timely manner. Sea Dreams will offer alternatives dates for the cancelled reservation, if available otherwise Sea Dreams will refund the already paid excursions and cannot be held responsible for any further reimbursements or personal expenses that might occur.

All booking requests are subject to availability and are dealt with on a “first come – first served” basis.

For tour / excursion cancellations, delays or amendments caused by a third party provider, Sea Dreams cannot be held liable.

The user is responsible for compliance with the Terms of use, set by each third party supplier, e.g. check in time, etc. The user is informed about these conditions by the correspondent supplier.

Should the user violate the Terms of use, Sea Dreams has the right to reject his booking order.

1.2 Confirmation of booking

Right after a successful completed booking through Sea Dreams, the user will receive an e-mail, either from Sea Dreams or a third party provider, with the final confirmation. The user is required to ascertain IMMEDIATELY the accuracy of the confirmation (name, departure & arrival date, destination etc.) and inform Sea Dreams in case of errors or omissions the soonest possible, and certainly within the same date of registration. Any errors, reported after the end of the workday in which the user has confirmed his booking, will not be taken under consideration. Even if the user sends the error notification on time, Sea Dreams cannot guarantee that the error correction is possible without penalty. Many third party providers do not, at any cost or way, proceed with name correction after the ticket issuance. It should be taken under consideration that the late reporting of errors or the inability to correct those does not entitle the user to withdraw from the contract whatsoever.

The ticket is strictly personal. It is not transferable and is valid only for the specific excursion and the route for which it was issued.

1.3 Tickets and other travel documents receipt

The user should receive all tickets in electronic form (e-tickets) via e-mail or via text message, sent to the user's e-mail address or mobile phone number which has been already registered during the booking process. In exceptional cases the tickets may be obtained from Sea Dreams’ or third party supplier‘s kiosk or offices.

Sea Dreams assumes no responsibility for loss of tickets or travel documents sent by post (courier).

The user has to present the confirmation, printed or in electronic form, along with the voucher (if provided) and present it to the tour guide, driver, or the supplier office.

1.4 Provisions relating to passports, visas, currency, medical devices and other travel documents.

In case the user travels abroad he should respect all applicable provisions for each country regarding passports, visas, customs, taxes, import-export goods, and medical devices.

1.5 Booking

Passengers and Vehicles must report to the embarkation port for check-in at least 1 hour before departure.

1.6 Cancellations, amendments

The ability to amend or cancel an excursion, a tour, a ticket, a journey or generally a service provided by Sea Dreams or a third party provider, depends solely on the terms of use set by each provider.

The penalty which may arise in case of amendment or cancellation of a travel service is determined solely by the terms of use, of each provider and lies exclusively with the user.

In case a third party provider allows the user to amend or cancel his ticket or travel service in general, Sea Dreams must be notified about the amendment or cancellation request by the user via e-mail, fax or any other channel of communication, in due time. If the amendment/cancellation request is received outside working hours, the day of receipt of the order will be considered the next working one. In no case Sea Dreams shall proceed with amendment or cancellation without any written notification from the user.

In case of amendment or cancellation of ticket, travel service or product in general, booked through Sea Dreams, the mediator fee (if applies) charged by Sea Dreams is not refundable. In other cases, the user is charged with the penalty of a third party provider if that occurs. In case of amendment of any travel service booked through Sea Dreams, additional reissue fees may be charged to the user.

Ticket cancellation solely for Sea Dreams (third party provider cancelation policies to be found on according web sites):

• Up to 24 hours prior to departure: 100% refund
• Up to 12 hours prior to departure: 50% refund
• 12 hours or less prior to departure: NO refund
• Alternatively, tickets can be converted to "Open date tickets", for another departure date, up to one hour prior to original departure.

1.7 Costs

Sea Dreams mediation fee (if applies) is included in the final cost of the travel product.

Sea Dreams receives feedback regarding costs, for third party offers, directly from the providers. However, Sea Dreams does not assume any responsibility regarding fare amendments caused by third party suppliers, neither about fees charged by third suppliers for cancellations requested by the user. These fees shall be borne solely by the user.