Conditions générales d'utilisation

How can I issue my ticket?

When booking online, once the payment is complete, you will receive a confirmation email with the boarding passes of all passengers, as well as the Mobile Quick Boarding Cards (QR code).

You can print boarding passes and physically deliver them when you board, or if you choose the mobile version, save the QR code and show it before you travel.

Which documents do I need to travel?

All travelers must present a valid ID, NIE or passport. Thank you for carrying the documentation in hand when boarding, this way the operation is streamlined and we all win.

Should I stop by the ticket office or can I board the ferry directly?

All passengers of Líneas Romero with ticket can board the ferry directly with the exception of those that have:

• Canary Resident discount not verified online by the Ministry of Public Works

Documents required:

• Residence certificate
• DNI/Passport/NIE
• Large Family General discount or Large Family Special discount

Documents required:

• Large Family Title / Card
• DNI/Passport/NIE

Is there a limit time?

Yes. The deadline for acceptance of passengers to boarding is 20 minutes before the time indicated on the ticket.

After this time limit, the boarding will be closed and, if you arrive late, you will not be able to travel. In addition, if the boarding is already closed, you should know that the company will not incur any liability for not accepting you on board.

Can I modify or cancel my booking?

You can modify the dates of your trip or excursion:

Ferries:

• Changes can be done without time restriction. However, changes of date, time and rate are subject to availability. In case there are no places at the same rate, a higher rate must be chosen, which means paying the difference, as long as the ticket is not expired
• Cancellation of tickets up to 24 hours before exit without surcharge
• Cancellations less than 24 hours before the departure date: 100% surcharge on the price.
• In the event that the crossing cannot be made due to weather conditions, the company will not assume any responsibility other than the obligation to refund the amount of the ticket.

Groups:

Bookings for 20 persons or more.

• Changes will be permitted up to 7 days before the scheduled date.
• Cancellations made more than 7 days before scheduled date: the full amount of the ticket will be reimbursed.
• Cancellations or changes made less than 7 days prior to scheduled departure time: a 100 % surcharge will apply on the ticket.
• In case the crossing cannot be made due to weather conditions, the company will not assume more responsibility than the obligation to reimburse the amount of the ticket.

If you want to cancel or change your trip, please send an email to info@greekferries.gr

Can I travel with my car by the ferries of Lineas Romero?

Due to logistic issues and the capacity of our fleet, vehicles cannot go on board of the Líneas Romero ferries.

Pets

At Lineas Romero, we understand that pets are part of your family, which is why on our ships, you can travel with them for free in the passenger lounge or on deck.

It’s important to know that dogs must be on a leash during the entire ferry trip. A muzzle is only required for breeds considered to be potentially dangerous.

In addition, we’d like to give you some recommendation when travelling with your pets on our ferries, so your journey will be as pleasant as possible:

Check with your veterinarian

It’s always advisable to let your veterinarian know that you’re going on a trip with your pet, particularly if it’s its first time on a ship. This way, they can give you advice and give you valuable information to bear in mind according to your pet’s characteristics.

Vaccination

One of the most important aspects to consider is asking your veterinarian whether your pet needs a specific vaccine for the destination you’re going to. It’s crucial for you to check with your veterinarian well in advance, as vaccinations such as rabies may require you to wait up to 30 days to travel to allow the vaccine to take effect.

Minimise anxiety

Travelling by ferry may cause fear, anxiety or insecurity in your pet, particularly if it’s the first time that it’s using this means of transportation. Nevertheless, you can do some things to help mitigate these effects, such as:

• After getting on the ferry, walk your pet around a bit, so it can familiarize itself with it and get a good sniff of the different areas.
• If your pet will be in a carrier, try doing some dry runs at home. Go on short trips around your city with it, so it gets used to being inside the carrier.

Walk your dog

If you’re travelling with a dog, we recommend that you take it for a walk on the pier before boarding. It’s worth pointing out that there are some ferry terminals with a designated area for this purpose. Remember that on both that area and the ferry itself, dogs should always be on a leash and you will be responsible for cleaning up after them if they foul any of these areas.

Reduce motion sickness

Motion sickness is a common problem in smaller animals. Some of its symptoms are whining, listlessness, agitation, lethargy, drooling, dry heaving, vomiting and diarrhoea. If you see your pet experiencing any of these symptoms, check with your veterinarian so that they can prescribe medication to help your pet.

Please bear in mind that pets that eat more food or drink more water before travelling are more likely to experience motion sickness. The best thing to do is to avoid feeding them large meals before travelling and bringing water, so they can drink water on the ferry and avoid dehydration.

Now you’re ready to travel with your pet! We look forward to seeing you.

Luggage

Whenever you go on a trip, it’s vital to know how much luggage you can take with you. This is why Lineas Romero make it so easy for you to take everything you need with you – even your sports equipment – on our ferries between La Graciosa, Lanzarote and Fuerteventura.

With Lineas Romero, you can take your luggage and sports equipment– surfboard or bicycle – with you for free

As long as it does not exceed a maximum of 20kg splitted in 1 to 3 packages per person.

We want to give you all the necessary information here to help you plan your trip and avoid any unforeseen events at the last minute. So, in this section, you’ll find information about the luggage you can take with you on our ferry routes between the different islands.

Baggage allowance according to fare class

Whether you travel on our ferry to La Graciosa or you travel between Lanzarote and Fuerteventura (and vice versa), whatever fare class you have (both residents and non-residents, both adults and children), you have a baggage allowance of 20 kilos maximun splitted by 1 to 3 packages per person.

Surfboards

The easternmost islands of the Canary Island Archipelago are famous for their stunning beaches and the trade winds that blow on them. This is why different points on the islands are perfect for surfing. If you’re a lover of this sport, you can travel on our ferries with your surfboard at no additional cost.

Bicycles

Now, if you’d like to explore the best spots on La Graciosa, Fuerteventura and Lanzarote on two wheels, with Lineas Romero, you can do so for free. Take your bike with you on our ferries and enjoy unforgettable experiences riding your bike while taking in the breathtaking views, such as the beaches of the eighth island – La Geria – or the beaches of Famara or Cofete, among many others. Go for the best and most sustainable way to explore these places.

Lost or damaged luggage

Lastly, we’d like to remind you of something important. Lineas Romero assume no responsibility or liability for any loss or damage to your luggage. This is why it’s advisable to get it ready well in advance, using the best ways to transport your items and equipment with all the security measures in place.