Conditions générales d'utilisation

GENERAL CONDITIONS

• Tarrifs are in Euro, per passenger, per vehicle, per way
• Infants 0-4yrs old travel free on deck (Infants pay only taxes and/or embarkation fees if applicable on the route to travel)
• Children 4-12yrs old are entitled 50% discount on any accommodation (Plus Taxes and/or emb. fees if applicable on the route to travel)
• Round trip discounts can only be obtained if the round trip ticket is issued simultaneously
• Announced discounts are not accumulative (only 1 discount applies each time)
• The ticket is personal and is not transferable
• Passengers with open date tickets must book well in advance their travel date to ensure they will find availability for the accommodation paid for. The Company is not liable if the passenger with open date ticket does not book in advance for his travel
• According to EU Directive 98/41 passengers must provide their details for the passenger registration system. Passengers with special needs must declare this at the time of the reservation and during check-in
• Passengers arriving at check in without the original ticket may be refused the travel by the Company
• Cancellation fees apply as follows (excluding tickets purchased with special offers which explicitly state that the offer is non refundable) :
  • Cancellation up to 30 days before departure: 100% refund
  • Cancellation from 29 days till 7 days before departure: 75% refund
  • Cancellation from 6 days till 24hours before departure: 50% refund
  • For non-show tickets there is no refund

• The refund is only made by the agency that has issued the ticket.
• Early booking offers tickets are not refundable (not valid for 2021, as for 2021 Early Booking tickets are refundable as per Clause 10 above).
• Passengers must be present for check-in minimum 2 (two) hours before the departure time. Passengers in late arrival are not guaranteed their embarkation on the vessel.
• Arrival and departure times are in local time where Arrival time is the arrival of the vessel at the pilot station of each port.
• The Company is not liable for delays that may result from reasons of port congestion and/or reasons beyond the Company’s control.
• Prices and Timetable are liable to change without further notice and the Company reserves the right to impose a fuel surcharge without further notice in case required.
• In case of any unexpected trip cancellation the liability of the Company is limited only to the full refund of the ferry ticket the passenger holds.
• The Company has the right to charge a change fee of 50e per reservation subject to availability of places and same seasonality.